Policy

How to Register Your Warranty: 
Visit our warranty page here.
NOTICE:

Prices, specifications, and terms are subject to change without notice. Shine Kitchen Co. is not responsible for errors in typography and/or photography. Customer pays return shipping on all services.

PRIVACY

Shine Kitchen Co. respects your privacy. We will not under any circumstances sell or release your information to anyone, unless it is required to process your transaction. For example, we may share your customer information to our shipping carrier so that items can be shipped to your location. All of the information obtained from our web site will be used for processing purposes only. The only e-mail you will receive from Shine Kitchen Co. are updates to any recent orders unless you have signed up for our mailing list.

 

SECURITY

Whether you are placing an order by phone or the internet, security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once the information is received through the internet or by phone, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security and care.

RETURN POLICY

Unused items and items returned for verifiable manufacturing defects may be returned within 30 days of delivery, for 100% refund on the cost of the returned items. Shipping fees for any other returns are not refundable. There are no refunds for returned books or videos. There is a 15% re-stocking fee for used items or items that are not in new condition. 

**NOTE:SHINE KITCHEN CO. CAN ONLY ACCEPT RETURNS FOR MERCHANDISE PURCHASED DIRECTLY FROM SHINE KITCHEN CORETURNS FOR ITEMS PURCHASED FROM OTHER VENDORS WILL NOT BE ACCEPTED. FOR ITEMS NOT PURCHASED DIRECTLY FROM SHINE KITCHEN CO., PLEASE CONTACT THE VENDOR FOR THEIR RETURN POLICIES.

EXCHANGE & RETURNS

1. Call (888) 254-7336 (USA, toll-free) or (714) 879-7150 (local) to receive a Return Authorization Number. Returns will not be accepted without prior authorization. Place the Return Authorization Number prominently on the return label of the shipping carton.

2. All returned items must be in unused condition and must be accompanied by all original contents. Missing contents will result in a reduced credit amount. All warranty cards must be left blank. Merchandise must be returned in original manufacturer's box that has not been defaced or altered in any way.

3. Purchaser is responsible for shipping to our warehouse at: 1143 North Patt Street, Anaheim, CA 92801, USA.

If a product is being sent in for warranty service and repairs, the customer is liable for the shipment of the unit to our warranty service center. Please note that free return shipping for warranty claims are only applicable for addresses within the 48 contiguous states in the United States.

4. Credit for returns are usually processed within 30 days from the date we receive the merchandise, and posted to the appropriate credit account.

SHINE KITCHEN CO ACCEPTS THE FOLLOWING PAYMENT METHODS:

Visa, Mastercard, American Express, and Discover Credit Cards. Sorry, we do not accept International credit cards.

SALES TAX

Sales tax of 7.75% is required for California residents.

SHIPPING POLICY

We try to get your orders out as quickly as possible but please note that there may be processing delays in shipping during the holidays and peak shopping days. Further delays may occur if items are out of stock or if there is a problem with payment verification. Orders are processed Monday-Friday (Business Days) and we do not ship Saturdays, Sundays, or holidays. Weekends and holidays do not count as business days and are not counted in the estimated shipping time. Changes can only be made within 1 hour of placing an order. Please note that Tribest is not responsible for lost or stolen packages.

Expedited orders (orders shipped via 3 Day, 2nd Day, or Next Day Air) are given priority in handling and will be processed the same day if received before 10:00 AM., Pacific Time. Expedited orders received after 10:00 AM., Pacific Time, will be processed the next business day. If you need to receive your package by a specific date, you can always contact customer service for help in choosing the right shipping method to get it there on time.

FREE SHIPPING PROMOTION

Place an order of at least $140.00, and we’ll ship it to you for free to one location in the contiguous 48 United States. International orders, orders shipping to Alaska and Hawaii, and expedited orders will be charged at the prevailing rate. Only the product subtotal(of qualified products) may be applied to the order calculation. Taxes,  and regular shipping rates, cannot be used to calculate the $140.00 subtotal.

Still not sure, or need to know more? Email us at info@shinekitchen.co. We're always happy to help!

SHIPPING RATES AND DELIVERY OPTIONS

For Contiguous US:

We offer Fedex Next Day, 2-Day, 3-Day, Ground and Smart Post. USPS is not an option on our website, but you may request it over the phone and by email. Please call and email us for USPS shipping quotes.

For Non-Contiguous US & APO/FPO addresses:   

We offer Fedex Smart Post and USPS. 

CHANGING ORDERS

You may request a change to your order ONLY within 1 hour of placing the order. If you contact us past 1 hour of the order submitted, then no further changes can be made. Please call and email us during business hours to change your order, and always have your order number ready. Please call customer service at 1-888-254-7336 and email us at info@shinekitchen.co

CANCELLING ORDERS

You may request a cancellation of your order ONLY within 1 hour of placing the order. If you contact us past 1 hour of the order submitted, then no further changes can be made. Please call and email us during business hours to cancel your order, and always have your order number ready. Please call customer service at 1-888-254-7336 and email us at info@shinekitchen.co

BACK ORDERS

Any items that are unavailable will be placed on back order, and the remainder of your order will be shipped. Your order will be promptly shipped as soon as the product arrives. No additional shipping fees will be charged.

ORDER STATUS

Shine Kitchen Co. will confirm your order via e-mail, once it is received. You can also check the status of your order by logging into your customer account.